Terms & Conditions
1 Delivery clauses
Any agreed terms of delivery shall be construed in accordance with the Incoterms applying at the time of conclusion of the contract. Where no special term of delivery has been stipulated, the delivery shall be deemed to have been made “ex works”.
Unless otherwise agreed, the Buyer shall take out a transport insurance policy. Moreover, the Buyer shall undertake to keep the goods insured.
3 Delays by Vendor
If the Vendor becomes aware that he will be unable to meet the stipulated time of delivery, or that a delay on his part is likely to occur, he shall without undue delay notify the Buyer in writing thereof stating the cause of the delay and, wherever possible, the time when delivery is likely to take place. Where a delay in delivery is due to any of the circumstances set forth in Article 9 hereof (“force majeure”) or to acts or omissions on the part of the Buyer, the time of delivery shall be postponed to such an extent as is deemed to be reasonable, having regard to the circumstances. This provision shall apply whether the cause of delay occurs before or after the end of the stipulated time of delivery. The Buyer shall not be entitled to cancel the contract owing to delays in delivery attributable to the Vendor except where such delay exceeds three (3) months. The Buyer shall not be able to claim compensation owing to delays on the part of the Vendor.
4 Delays by Buyer
If the Buyer becomes aware that he will not be able to take delivery of the goods by the stipulated date - or if a delay on his part is likely to occur - he shall forthwith notify the Vendor in writing, stating the cause of delay and, wherever possible, the time when receipt is likely to be able to take place. Notwithstanding that the Buyer fails to take delivery of the goods at the stipulated time, he shall make any payment contingent upon delivery as if delivery of the relevant goods had taken place. The Vendor shall make sure that the goods are stored for the Buyer's account and at the Buyer's risk. The Vendor shall at the Buyer's request insure the goods for the Buyer's account. The Vendor shall have the right to call upon the Buyer in writing to take delivery of the goods within a time-limit of fifteen (15) days. Where the Buyer fails to do so within the same time-limit for reasons that are not attributable to the Vendor, the Vendor shall be entitled to cancel the contract by notice in writing to the Buyer, for such part of the goods ready for delivery as was not taken delivery of owing to the Buyer's delay. In such case, the Vendor shall have the right to demand compensation for any loss he has incurred from the Buyer's failure to perform the contract.
5 Payment etc.
Unless otherwise agreed, the purchase sum shall be payable in cash upon delivery of the goods. Where the Buyer fails to effect payment punctually, the Vendor shall be entitled to demand penal interest as from the due date at the rate of 1.5% per month or part thereof. Where the Buyer wishes to return goods delivered, such return shall be made only as per prior agreement with the Vendor. Returned goods shall be sent carriage paid. In the event of nonpayment, the Buyer (debtor) shall pay all costs of collecting and recovering the debt, inclusive of charges and fees for lawyers, debt-collection agencies etc.
We will first deduct the amount from your card when your order has left our warehouse, if we can´t ship your order, you will not be charged.
However, the amount may be reserved for your account by credit card issuers for a period of time. A reservation usually lasts a maximum of 8 days.
6 Ownership reservation
The goods sold shall remain the Vendor's property until payment has been made in full. As for sales to Germany, however, the retention of title stipulated in the enclosed addendum D98 shall apply.
The Vendor agrees to make good all such defects as are the result of faulty design, material, or workmanship by carrying out repairs or replacement delivery of the goods in accordance with the following
paragraphs, but the Vendor shall incur no liability to pay compensation as a result of such defects. As far as wood is concerned, minor knots and differences in shade and structure shall not be regarded as defects. As far as leather is concerned, growth marks shall not be regarded as defects, but as a sign of genuineness.
The Vendor's liability shall comprise only such defects as appear within twenty-four (24) months from the date when the goods were delivered to the Buyer. The Buyer shall notify the Vendor in writing of any defects without undue delay after such defects have appeared.
8 Product liability
The Vendor shall be liable for damage to property caused by the products only where it can be shown that
such damage was due to fault or negligence on the part of the Vendor or his employees. Under no circumstances shall the Vendor be liable for loss of profits, loss of earnings, or any other consequential financial loss. In the event that the Vendor incurs products liability towards any third party, the Buyer shall indemnify the Vendor to the same extent as the Vendor's liability is limited according to the above. If any third party raises a claim for compensation against the Buyer by reason of a product damage, the Buyer shall forthwith notify the Vendor to this effect.
Right of appeal
If you as a consumer want to complain about your purchase, please contact firstname.lastname@example.org, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the Complaints Portal for Nævnenes Hus.
To be able to complain, the product or service that you want to complain about must have cost a minimum of DKK 1,110 and a maximum of DKK 100,000. For complaints about clothes and shoes, however, the price must have been at least DKK 720. It costs a fee to have the complaint processed .
When you shop at an e-branded webshop, you can have your case processed for free - regardless of the amount. Read more here.
If you are resident in an EU country other than Denmark, you can complain to the EU Commission's complaints portal here - http://ec.europa.eu/odr
9 Force majeure
The following circumstances with the Vendor shall give rise to exemption from liability if they prevent the performance of the contract or render such performance unreasonably onerous: Labour conflicts and any other circumstance beyond the control of the Vendor, such as but not limited to fire, war, mobilisation or unforeseen military call-ups of a corresponding scale, requisitioning, seizure, foreign exchange restrictions, insurrection and civil unrest, lack of transportation except where such lack was foreseeable by the Vendor, general scarcity of goods, and defects in or delays of deliveries from subsuppliers due to any of the factors set forth in this paragraph. Circumstances of the type mentioned above, which had occurred prior to the conclusion of this Agreement, shall exempt the Vendor from liability only where their influence on the performance of the contract could not be foreseen by the Vendor at the time when the contract was made.
Where the Vendor intends to invoke any exemption-from-liability grounds set forth in this Article, he shall without undue delay notify the Buyer in writing of such grounds. Notwithstanding any stipulation in these Conditions of Sale and Terms of Delivery, either of the parties may cancel the agreement by notice in writing to the other party where the performance of the agreement is prevented for more than six (6)months by one of the events set forth in this Article.
Article 10 Disputes
All and any disputes arising out of or in connection with this contract shall be settled according to Danish law. Any legal action shall be instituted at the Vendor's or Buyer's venue, at the Vendor's option.